ResponseLink

Year

2024

Industry

Emergency Services

Project Type

UX Design, Visual Design

Live Website
Project overview

Revolutionizing emergency Dispatch and Resource Management

In my first hackathon experience at DubsTech Protothon 2024, I collaborated in a team of 5 in 28-hour sprint involved researching, ideating, and creating an application to optimize the dispatching process for the Seattle Fire Department. The app streamlined incident management, integrated AI for dispatch efficiency, and enabled data-driven insights for better resource planning and decision-making.

Challenges
Inconsistent Visual Design: Previous website suffered from inconsistencies in visual design, which affected the overall user experience and brand perception.
Logistical Challenges: Limited time and resources required prioritizing the most critical features based on user feedback.

Solutions

Design for CMS: Design the website with an integrated content system for independent listings to make design system consistent.
Emphasizing User Feedback: Prioritizing the highest rated features requested by user was absolutely essential when faced with time constraints.
Team
Austin Mullin, Jonathan Rodriguez, Tejas Nagmoti, Bhavana Idnani, Khushali Parekh
Software
Figma, FigJam, After Effects (Reel), Blender (Reel)
My Roles
Visual Designer, Motion Designer (Reel)
Protothon Version
28 Hours
Updated Design
2 Months

research

Research

Challenges Faced by Seattle Fire Department

  • Increased Call Volume: In 2023, the Seattle Fire Department handled a record-setting 111,319 responses despite a surge in safety incidents.
  • Time-Frames: Not meeting time-frames by an average of 30% for incidents in 2023.
  • Logistical Challenges: Trouble verifying or confirming locations of necessary resources (EMT, Fire, Police).
Source: Seattle.gov

ideation

Persona
keyboard_arrow_down
Davis S.
Background
  • Current Position: Dispatcher at the Seattle Fire Department.
  • Role: Ensures swift and efficient resource deployment for citywide emergencies.
  • Skills: Excels under pressure, focusing on teamwork and clear communication. Seasoned professional with a strong track record in emergency dispatch.
Goals
  • Prompt Dispatch: Ensure the rapid deployment of resources to emergencies.
  • Support: Provide accurate and timely support to field responders.
  • Communication: Enhance communication and coordination for operational efficiency.
Challenges
  • Pressure: Managing high-stress situations with limited information.
  • Coordination: Ensuring seamless communication among multiple departments and responders.
  • Resource Allocation: Efficiently distributing limited resources during peak emergencies.
User Flow
keyboard_arrow_down
A wireflow diagram illustrating the sequential steps involved in a specific process, highlighting connections and flow.

end design

Dashboard

Dashboard

Provides critical information to help dispatchers manage emergencies efficiently, improving response times.

Incidents - Item
Incidents - Form

Incidents

Documenting key details, response actions, resource utilization, and outcomes of specific incidents.

Analysis - Total Responses
Analysis - Call Times
Analysis - Map Points

Analysis

Allows dispatchers to gain insights into historical incident data, such as seasonal variations in call volume, and emerging hotspot areas.

Reports - File Navigation

Reports

Used to create a comprehensive record of individual incidents, including what happened, how it was addressed, and the outcomes.

Lessons

Consistent Check-Ins

As the Visual Designer, I worked on the design system with my team, but consistency could have improved with more regular checks.

Defining Roles

We spent a brief time assessing the team's strengths at the start. Spending more time assessing would have increased efficiency within team.

Limiting The Scope

There were several moments where our focus drifted away from the user's journey, leading us to spend time on features dealing with less important tasks.

design system

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