Halfpenny Management

Year
2023
Industry
Real Estate
Service
UX Design, Visual Design
Live Website

A Visual Design Overhaul for Enhanced tenant Engagement.

Halfpenny Management, established in 1976, faced challenges with an ineffective website and outdated branding that failed to reflect their high-quality management services in Philadelphia. I redesigned their visual identity and developed a cohesive design system, integrating a modern content management system that allows for independent apartment listings, ensuring accurate updates for clients and enhancing brand appeal to attract and retain clients.

Team

  • Austin Mullin
  • Company Staff
  • Company Leasing Offices

My Role

  • Visual Designer

Software

  • Figma
  • Illustrator
  • Photoshop
  • After Effects (Lottie)

Timeline

Research
  • 2 Months
Ideation
  • 2 Months
Design
  • 1.5 Months
Development
  • 1.5 Months

Challenges

Inconsistent Visual Design: Previous website suffered from inconsistencies in visual design, which affected the overall user experience and brand perception.
Logistical Challenges: Limited time and resources required prioritizing the most critical features based on user feedback.

Solutions

Design for CMS: Design the website with an integrated content system for independent listings to make design system consistent.
Emphasizing User Feedback: Prioritizing the highest rated features requested by user was absolutely essential when faced with time constraints.

research

Competitor Analysis

Competitor Analysis

Identifying and evaluating the strengths and weaknesses of Halfpenny’s competitors.

Findings

  • Missing Property Search: Consequences include frustrated users, reduced engagement, and potential customer loss.
  • Accessibility Issues: Lead to exclusion and hinder the user experience for individuals with disabilities.

Content Audit

Spreadsheet evaluated the effectiveness and relevance of all the content on Halfpenny Management’s official website.

Findings

  • Poor Responsive Design: Can lead to decreased user engagement, lower search engine rankings, and reduced mobile traffic.
  • Poor Word Count: Aim for 300-600 words to enhance search engine understanding and potentially improve rankings.
Content Audit
Card Sort Exercise

Card Sort Exercise

A research technique where participants categorize different features for a website based on their perceived importance.

Findings

  • Neighborhood Guidelines: Participants showed a keen interest in accessing neighborhood guidelines, which were missing on the previous website.
  • Prioritizing Easy Search: Interactive map search was not as appealing compared to other search features available on competitor sites. , to clearly indicate unit availability and details.

ideation

Customer Profiles

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Customer Profiles

User Flow

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User Flow

end results

End product
41.4% Increase
Average Session Duration for All Devices
35% Increase
Average Engagement Time for Mobile
23% Decrease
Bounce Rate for Users Visiting Site via Referral Visit

reflections

Simplify Explanations to Clients

I found that explaining technical terms to clients led to difficulties and manual changes, highlighting the need for clearer, simpler explanations.

Prioritize Design for Ongoing Adjustments

Stakeholders requested changes to info that wasn't apart of CMS, which required going back and updates to design system to accommodate previously-static info.

Taking Note of Additional Assets

Although my primary goal was to design site, creating additional assets, such as photography, also played a crucial role in the success of the redesign.

design system

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contact me

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